1- General      ∧ top

All bookings made and accepted subject to the terms set out in these conditions. When you make the booking, we will confirm it as soon as we receive your instructions verbally, electronically, or in writing. You must then pay the deposit of 30% of the total cost of your travel arrangement together with an applicable insurance premium. A confirmation/invoice (the details of which must be checked and any queries should be raised with us immediately) will also be sent to you for the balance of monies owing which must be received by us 21 days before departure, as no further reminder will be sent to you. If your intended departure is within 21 days the total cost including any applicable insurance premium is payable in full at the time of booking. We will allow 3 days from confirmation of the booking for monies to reach us (please ensure sufficient time for us to clear your payment through the bank) otherwise your booking will be cancelled, and you will be liable to pay cancellation charges as shown in condition. The booking is confirmed and a contract exists when a verbal confirmation is given over the telephone and a confirmation/invoice is issued. If you cancel, cancellation charges as set out in clause 5 will apply even on the remaining unpaid amounts. The contract will be governed by English Law, under the exclusive jurisdiction of the English Courts.

2- Price Guarantee      ∧ top

We reserve the right to increase the price of any of our travel arrangement, however we guarantee that the price confirmed to you at the time of booking will be honored. Once you have made your booking and we have issued your confirmation and final invoice, the price of the travel arrangement will not be subject to any charge except to reflect governmental action, increases in transportation costs, dues, taxes or fees payable for services in excess of 2% of the original price (excluding any amendment charges). If this surcharge is more than 10% of your original price you will be entitled to cancel your booking and receive a full refund of monies paid (excluding insurance premiums and any amendments charges). Should you decide to cancel because of this, you must do so in writing within seven days of the issue date of your amendment invoice.

3- Changes By You      ∧ top

If you wish to change your travel arrangement in any way and we accept the change the following charges will apply. Time scales refer to the date of receipt of your instructions in writing. More than 21 days before departure: Free plus any extra cost incurred due to the changes, Less than 21 days before departure: an administration charges may apply plus any extra cost incurred due to the changes. All changes are subject to availability.

4- Changes By Us      ∧ top

We plan your travel arrangements early in advance and although it is unlikely that we have to make any changes to confirmed bookings, it does occasionally happen. Most changes are of a minor nature. When any major change occurs, and provided it does not arise from events beyond our control (see "Important Note") we will offer you an alternative arrangement, which you may accept in which case we will additionally offer you a reasonable compensation Major changes, include changes of the country airport (except between a city different airports ), changes of more than 12 hours to outbound or return flights, or alternative accommodation of a lower standard than that booked. A change of aircraft type does not constitute a major change unless of a lower standard.
Alternatively, if the revised arrangements are not acceptable to you, you may cancel the arrangement and we will refund you in full all monies you have paid us. No other claims for compensation will be considered. Minor changes: It may prove necessary to vary or modify your travel itinerary or its contents due to prevailing local conditions. In such circumstances, we reserve the right to substitute alternative arrangements of comparable value and we accept no liability for loss of enjoyment described on our website as a result of such changes. Although, where possible, we will advise you of minor changes which occur before departure, we are obliged to do so. For all travel changes that are not major ones, no right to cancel or claim to compensation will be considered at any time. Important Note: We cannot accept any liability or responsibility for, or offer compensation in respect of circumstances where performance of the agreement is prevented by reason of force majeure, war, threat of war, riot, civil strife, or an industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, closure of ports or airports, earthquakes, or other similar events beyond our control.
In the unlikely event that one or more flight sectors of your journey become non operational for any reason and it is not possible to replace the aircraft with a similar private jet we reserve the right to provide you with scheduled airline transportation for that sector within the highest class available. We will refund the difference in price.


5- If You Have To Cancel      ∧ top

If you wish to cancel your travel, this must be done in writing by the person in whose name the booking is invoiced, and sent by recorded delivery. This is effective from the date it is received at our office. In the event of cancellation, or part cancellation, the following charges become payable:

Period before scheduled departure date within Cancellation charge inc. deposit Which notification is received by us (but excluded Insurance)

More than 21 days 30%, More than 14 days 50%, More than 7 days 70%, Less than 7 days 100% of final invoice No refund or compensation will be made or given for any unused accommodation, aircraft or any other unused services

6- Can We Cancel Your travel arrangement ?      ∧ top

Cancellation by us may be necessary in exceptional circumstances. We reserve the right therefore to cancel your travel and offer you an alternative arrangement of a comparable standard or a full refund.

7- Holiday Insurance      ∧ top

As a condition of booking you must either take out the travel insurance which we have arranged, or arrange a policy yourself which must provide comparable or grater cover under all sections, and its your responsibility to arrange additional cover for areas of liability if required. We cannot accept responsibility for any costs you or any one in your party may incur as a result of failing to take out adequate insurance cover. Insurance are not refundable or transferable in any circumstances.

8- Brochure Online Accuracy      ∧ top

Descriptions in this brochure are based on information obtained from visits by our own staff/agents, hoteliers, accommodation owners, suppliers and subcontractors. However, please remember that brochures are published some time in advance and there may be occasions when advertised facilities, amenities, entertainment or tours are not available during your particular travel.

9- Accommodation Not featured In Our Brochure      ∧ top

Any accommodation not featured in our brochure, will be described on your Confirmation/Invoice. We are only responsible for the descriptions/classifications as stated.

10- Special Requests
We will do our best to pass on special requests to the appropriate persons. However, they will not form part of our contractual obligations and we will not be liable should they not be met.

11- Our Liability To You      ∧ top

We have taken all reasonable steps to ensure that proper arrangements have been made for all the holidays in this brochure. Although, we have no direct control over the provision of services by our suppliers. We accept responsibility for the proper performance of our obligations under our contract with us (subject to the Note Below). We also accept responsibility and pay appropriate compensation at our discretion for any parts of the travel you booked with us. Which are not provided as stated in our brochure affecting the enjoyment of your travel. However, our liability for death, personal injury or illness suffered is limited in terms of both amount and time in which a claim must be brought by any relevant international conventions. Please note that in case of air and sea carriers liability and compensation is limited by the appropriate international conventions. Should any payment be made to you or any member of your party by us in any of the circumstances referred to in this section, we reserve the right to claim in your place against the person or organisation responsible for causing the illness, injury or death. This means you must agree to assign that part of your rights to us and we will be subjugated to those rights. You must also assist our insurers and us in pursuing any such claim. All claims must be notified immediately to us and confirmed in writing within 28 days. Note: We cannot accept liability for damage caused by a failure to perform the contract or the improper performance of the contract where the failure or the improper performance was not our or our suppliers' fault, because (a) the failure in performance is attributable to you or any other member or your party, or (b) the failure is attributable to a third party unconnected with the provision of the services contracted for, and is unforeseen or unavoidable: or (c) the failure is due (1) unusual and foreseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised: or (2) an event which we or any supplier of ours, even with all due care, could not foresee or forestall.

12- Your Responsibilities      ∧ top

a) It is your responsibility to check with your doctor as to what vaccinations or inoculation are advisable for your chosen destination. In addition you must make sure that your initials and names on your passport exactly match those on your confirmation/invoice. b) You must be responsible for reasonable standard of behavior by yourselves and by those for whom you have booked. We reserve the right to decline to accept or retain any person as a client if their behavior is, in our opinion, or in the opinion of the pilot, hotelier or accommodation owner or manager or other person in authority likely to cause distress, damage, and danger of annoyance to other people or to property. You understand that we shall be under no liability to pay any refund or compensation to, or costs incurred by, any person whose behavior is thus acceptable. c) It is your responsibility to ensure that we are carrying out your instruction correctly by checking all your documents (e.g. Confirmation/Invoice). d) you are expected to obey the laws and regulation of the countries visited and any failure to do so shall relieve us of all obligations it may otherwise have under these conditions of booking.

13- Complaint Procedure      ∧ top

Should you have any complaints about any aspect of the holiday arrangements, you must immediately inform the relevant supplier of the service concerned and also our representative/agent, thus giving us the opportunity to solve the problem immediately. If the problem cannot be resolved you must complete a client liaison form at the destination, signed and stamped by our representative/agent (inform us by email immediately if you cannot obtain/complete the form). In the unlikely event that an amicable solution could not be reached at the resort, please ensure that you contact pour Customer Complaint Form, which the party leader must complete in full, which must be sent to us along with a copy of Client liaison Form recorded delivery within 28 days of your return to the UK. By following this procedure, you will enable us to deal with your complaint promptly and you will receive an acknowledgement within 14 days. A conclusive response will follow within the next 28 days unless we have been unable to investigate your claim fully within that time in which case you will receive an explanation for the delay and a definite reply within 56 days from receipt of your claim form. If regrettably a satisfactory solution cannot be found and the matter should be taken to court, a venue suitable for both parties and with the consent of the court must be mutually agreed.

14-Booking And Indemnity      ∧ top

In the event of the client not having already signed our booking form, then he or she shall be deemed to have accepted our terms and conditions of booking. The client shall indemnify and keep us indemnified in respect of any claim, loss or liability (including any costs or expenses) suffered, incurred or sustained by us in connection with any transaction or purported transaction between the client and ourselves and any error, omission or fraud caused therein, provided that any such claim, loss or liability has not resulted from any error, negligence or willful default on our part.

15- General Information      ∧ top

1-Accommodation: Some hotels have twin or double bedded rooms where a third bed may be added. Rating: Official ratings are set by the relevant authorities in each country. Different countries do not have the same methods of rating hotels. Occupancy: your accommodation is reserved for you from 12.00 noon on the day of your outward departure from the UK. For night flights departing between 00.01 and 0400 hours, the day of departure is deemed to be the previous day. In some cases, depending on your flight times, you may arrive in the early hours or during the course of the morning. Your accommodation should be immediately available to you, and in this case, this is classed as the first night of your stay . Rooms should be vacated at 12.00 noon on the last day of the stay. On occasions there may be made available for changing and storing luggage. Sometimes hotels will let you keep your room but they are entitled to make a charge. If you are on half or full board it is possible that you may lose a meal owing to your own particular flight times. In such cases this has been taken into account in the accommodation cost.

2- Staffs, Agents / Representatives: Our staffs/cabin crew/captain/pilot/agents are available to advise and assist clients wherever and whenever, on request. Their details are shown in the travel documentation and in many cases on notice boards in hotel receptions. While our first hand knowledge makes it possible for our staff or agents/ representatives to add their personal opinions, all holidays are booked solely on the information contained in this brochure and anything said by our staff in the course of your booking/holiday does not constitute additional warranties or guarantees unless confirmed in writing by us. Telephone calls may be recorded to enable us to monitor our standards. Agents / representatives are not entitled without our express authority to alter itineraries, cancel or make arrangements, promise refunds on our behalf or obtain services other than per itinerary invoice.

3- Luggage, valuables and safety: Luggage, valuables and all personal effects are at all times and in all cases at your risk unless and to the extent that loss or damage is proved to have been caused by our negligence. We urge you to exercise due care in order to protect yourself with fire escape routes, do not leave valuables unattended. We are under no obligation to transfer unconventional and excess (in weigh or volume) luggage.

4- Disability, Illness, Pregnancy: Anyone who is pregnant or suffering from any illness, disability or undergoing treatment for any physical or medical condition at the time of booking and must obtain in writing our consent as well as the insurer's to travel. Failure to disclose your condition will constitute a breach of your contract and may result in such persons being excluded from their travel in which case all monies paid will be fortified.

5- Health requirements, It is your responsibility to check with your Department of Health and your doctor in regards to any compulsory health or vaccination requirements for the country you are visiting.

6- Visas and Passports, It is your responsibility to be in possession of a valid passport and appropriate visa documentation.

7- Travel Advise: It is your responsibility to seek advice for country or countries in which you plan to travel.


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